Terms of Service — 4Sure Mold Removal
Effective Date: May 9, 2026
Last Updated: May 9, 2026
These Terms of Service govern the relationship between 4Sure Mold Removal (the “Company,” “we,” “us,” or “our”) and any person or entity (“Customer,” “you,” or “your”) who hires us, contacts us, or uses our website. They apply alongside any signed work authorization, project estimate, or assignment of benefits form you sign. Where the signed project documents and these Terms conflict, the signed project documents control.
Please read these Terms in full before authorizing work. Calling us at (385) 247-9387, requesting an estimate, or signing a work authorization constitutes acceptance of these Terms.
1. About the Company
4Sure Mold Removal is owned and operated by Sean Jacques, with offices at 1330 S 1400 E, Spanish Fork, UT 84660. We perform restoration work under Utah Contractor License #961339-4102 issued by the Utah Department of Commerce, Division of Professional Licensing, and IICRC Firm Certification #923321-2371 issued by the Institute of Inspection, Cleaning and Restoration Certification.
We are not a franchise. We are not affiliated with SERVPRO, ServiceMaster, PuroClean, Restoration 1, or any national restoration brand. Our service area is Utah County: Spanish Fork, Springville, Salem, Payson, and Mapleton, with limited coverage to nearby Utah County addresses on a case-by-case basis.
2. Services We Provide
Subject to availability, scope, and a written estimate, we perform:
- Water damage restoration (extraction, structural drying, dehumidification, moisture detection)
- Mold remediation under ANSI/IICRC S520 protocols
- Sewage and Category 3 black water cleanup
- Fire, smoke, and soot restoration under ANSI/IICRC S700 protocols
- Storm and ice-dam damage recovery
- Reconstruction and repair (drywall, paint, flooring, finish carpentry) following dry-out
- Commercial, multi-family, and industrial restoration
- Biohazard and trauma cleanup
The exact scope of work for your project is defined in the written estimate and signed work authorization, not in this Terms document. We do not perform plumbing, electrical, HVAC, or roofing work outside the scope of restoration; when those trades are needed, we coordinate with licensed specialty contractors and disclose that arrangement on the estimate.
3. Estimates and Authorization to Begin Work
We provide written estimates in Xactimate format for all non-emergency projects. Estimates are valid for 30 days unless extended in writing.
For emergency mitigation (water extraction, immediate stabilization, source-of-loss containment), we may begin work before a final estimate is signed if the delay would cause additional damage to the property. In those cases, you authorize emergency mitigation by phone, text, or in person, and we follow up with a written estimate within 24 hours covering the work already performed and any additional work proposed.
By signing a work authorization, you confirm that:
- You are the legal owner of the property, or are authorized by the owner (for example, as a property manager, executor, or tenant with landlord consent) to authorize work
- You have read and understand the scope of work and pricing in the estimate
- You authorize us to enter the property at reasonable times to perform the work, including emergency entry by prior agreement when no one is available to be present
- You accept these Terms of Service
4. Insurance Claims and Direct Billing
Most water, mold, sewage, and fire damage claims are covered in whole or in part by homeowners or commercial property insurance. We work with most major carriers — Allstate, State Farm, Farmers, USAA, Cincinnati Insurance, Liberty Mutual, Nationwide, and most regional and specialty carriers.
If you choose to bill your insurance carrier directly, you sign an Assignment of Benefits (“AOB”) or direct payment authorization that allows your carrier to pay us directly for covered work. The customer remains responsible for:
- The deductible owed under your policy
- Any costs the carrier denies, depreciates, or excludes from coverage
- Any work performed outside the carrier-approved scope, when authorized by you in writing
- Any work performed at your request that your policy does not cover
We do not control your carrier’s coverage decisions. If your carrier denies all or part of a claim, we work through the appeal with you before invoicing for the affected work. If a claim is ultimately denied or the carrier pays less than the work performed, you are responsible for the unpaid balance under the original work authorization.
We do not pad estimates, invent damage that does not exist, or pressure homeowners to file claims they would not otherwise file. The Xactimate line items on every estimate match the work actually performed.
5. Payment Terms
Insurance-paid work: Customer pays only the deductible. The carrier pays us directly. Deductible is due at project completion unless other arrangements are documented in writing.
Out-of-pocket work: A deposit not exceeding 10% of the estimated total may be required to schedule non-emergency work. Subsequent payments are tied to project milestones (chamber set, dry standard reached, post-remediation verification, reconstruction phases). Final payment is due within 30 days of project completion.
Accepted payment methods: Check, credit card, ACH transfer, and most major digital payment platforms. We do not accept cash for amounts over $1,000.
Late payment: Invoices unpaid more than 30 days after the invoice date may accrue late fees of 1.5% per month (18% annual) and may be referred to collections. We notify customers in writing before referring any account to collections.
Mechanic’s liens: Utah Code § 38-1a-301 et seq. permits a licensed contractor to record a preliminary notice and, if necessary, a mechanic’s lien against a property where work was performed and unpaid. We comply with all Utah notice and timing requirements. We notify customers in writing before recording any lien and provide an opportunity to resolve the balance first.
6. Warranty
Drying and remediation work: 12-month warranty from project completion. If secondary mold growth, ongoing moisture, or hidden damage tied to the original loss surfaces within 12 months, we return at no additional cost to investigate and remediate. The warranty does not cover new losses (a different pipe, a different appliance, a new event) or damage explicitly flagged as outside the original scope at the time of work.
Reconstruction work: 12-month warranty on drywall, paint, and standard finishes; 24-month warranty on finish carpentry and cabinetry; manufacturer warranty applies to flooring, fixtures, and appliances we install.
Subcontracted specialty work: Where we coordinate with licensed plumbers, electricians, HVAC technicians, or roofers, those specialists warranty their own work directly. We provide their warranty terms with the project closeout packet.
What voids the warranty: Modifications to the work performed without our involvement (e.g., cutting into a remediated wall to install a fixture), failure to maintain the property in reasonable condition, new water events affecting the same area, or removal of warning signs or moisture monitoring equipment we left in place.
Warranty claims: Call (385) 247-9387 or email info@4suremoldremoval.xyz with the project address, project completion date, and a description of the issue. We respond within 2 business days and inspect within 5 business days unless mutually rescheduled.
7. Customer Responsibilities
To complete a project safely and on schedule, the customer agrees to:
- Provide reasonable access to the property and to affected areas
- Disclose any known prior damage, prior repairs, hazardous materials (asbestos, lead paint, radon, polybutylene plumbing, knob-and-tube wiring), or building modifications that may affect the work
- Keep children, pets, and unauthorized persons out of work areas during active drying, demolition, or remediation
- Not tamper with equipment we leave on-site (air movers, dehumidifiers, air scrubbers, monitoring devices) or attempt to relocate it without our consent
- Maintain utilities (electricity, water, HVAC) in working order during the project, or notify us if a utility outage affects active drying so we can adjust the timeline
- Notify us promptly if anything unexpected happens — odors, new leaks, equipment shutting off, visible mold appearing during drying
- Pay invoices according to the agreed payment schedule
If a customer fails to meet these responsibilities and the failure causes additional damage, schedule delays, or work outside the original scope, the customer is responsible for the additional cost.
8. Hazardous Materials and Pre-Existing Conditions
Restoration work in homes built before approximately 1980 may encounter hazardous materials including asbestos (in popcorn ceilings, vinyl flooring, pipe insulation, cement board), lead paint (in pre-1978 homes), polybutylene supply lines, knob-and-tube wiring, or buried fuel oil tanks. We do not perform abatement of regulated hazardous materials.
If we encounter regulated hazardous materials during a project, we stop work in the affected area, document the discovery, notify the customer, and coordinate with a licensed hazardous materials abatement contractor before resuming. Abatement costs are not part of our standard estimate and are billed separately.
Pre-existing conditions discovered during work — prior unrepaired water damage, undisclosed mold, structural defects, code violations, prior insurance claims not disclosed — may change the project scope and cost. We document discoveries with photos and moisture readings and discuss revised scope with the customer before proceeding.
9. Property Photos and Project Documentation
We document every project with photographs, moisture readings, thermal images, psychrometric logs, and written notes. This documentation is part of the project file and is retained per the timeline described in our Privacy Policy.
Project documentation is available to the customer at any time. Identifiable property photos (exterior shots, address signs, recognizable features) are not published on our website, social media, or marketing materials without the customer’s written permission. Photos used in the public Gallery and Reviews sections of our website are redacted to remove identifying details and tagged at the neighborhood level only (e.g., “Spanish Oaks, Spanish Fork” rather than a specific address).
10. Cancellation and Rescheduling
By the customer: Non-emergency projects may be cancelled or rescheduled at no charge with at least 48 hours’ notice. Cancellations within 48 hours of the scheduled start may incur a charge equal to mobilization costs (typically $150–$400 depending on equipment scheduled). Cancellations after equipment is on-property are billed for equipment days, mobilization, and any work performed.
For emergency calls: If you call us and we dispatch a truck, then cancel before arrival, there is no charge. If we arrive and the call is cancelled before any work begins, the trip charge is waived for residential customers within Spanish Fork, Springville, Salem, Payson, and Mapleton.
By the company: If we cannot perform the work as scheduled (weather, equipment availability, crew availability), we notify the customer as early as possible and reschedule at no penalty. For emergency response specifically, we maintain rotation coverage to minimize the chance of unavailability.
11. Limitation of Liability
To the fullest extent permitted by Utah law:
- Our liability for any claim arising from work we performed is limited to the amount paid for the affected work under the project, except where Utah law specifies a higher minimum (e.g., for negligence resulting in personal injury or property damage caused by our direct fault).
- We are not liable for damage to property caused by pre-existing conditions, third-party actions, customer actions, or events outside our control (weather, utility failures, natural disasters, code violations not disclosed at project start).
- We are not liable for indirect, consequential, or special damages — for example, lost rental income during a project, alternative housing costs (which are typically covered under your homeowner’s loss-of-use clause), or business interruption losses.
- We are not liable for delays caused by insurance carrier slow-walking, customer-caused delays, or third-party material shortages.
This limitation does not waive any rights you have under Utah’s consumer protection laws or under any non-waivable provision of state or federal law.
12. Insurance We Carry
We maintain general liability and workers’ compensation insurance continuously. Certificates of insurance are available on request — typically requested by property managers, HOAs, and commercial clients before work begins. Email info@4suremoldremoval.xyz with “Certificate Request” in the subject line.
13. Force Majeure
Neither party is liable for delays or failure to perform due to circumstances beyond reasonable control: natural disasters, severe weather (including events that would require Utah Department of Transportation road closures in Spanish Fork Canyon or other regional infrastructure failures), fire, war, terrorism, government action, supply chain failures affecting restoration equipment or building materials, pandemic-related restrictions, or labor disruption.
14. Dispute Resolution
Step 1 — Direct conversation: Most disputes can be resolved by a phone call. Call Sean Jacques at (385) 247-9387. Please contact us before posting a dispute publicly or filing a complaint with a regulator; we’d rather fix the problem than read about it on Google.
Step 2 — Written complaint: If a phone call doesn’t resolve it, send a written complaint to Sean Jacques at the address above or by email. We respond in writing within 10 business days with a proposed resolution.
Step 3 — Mediation: If direct resolution fails, both parties agree to attempt mediation through a Utah-based mediator chosen jointly. Each party pays its own mediator fees.
Step 4 — Arbitration or court: If mediation fails, disputes will be resolved either by binding arbitration under the rules of the American Arbitration Association in Utah County, OR by litigation in the appropriate state or federal court in Utah County, at the customer’s choice exercised in writing. The losing party in arbitration or litigation pays the prevailing party’s reasonable attorney’s fees and costs. This dispute resolution clause does not waive your right to file a complaint with the Utah Division of Professional Licensing, the Utah Division of Consumer Protection, the IICRC, or your insurance carrier’s complaint process.
Governing law: These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Venue for any legal action is Utah County, Utah.
15. Online Reviews and Public Communication
You retain the right to review our work publicly on Google, Facebook, Yelp, the Better Business Bureau, or any other platform — including negative reviews. We do not include non-disparagement clauses in our customer agreements, do not require customers to remove negative reviews as a condition of warranty, and do not retaliate against customers who post negative reviews. We respond publicly to all reviews, positive or negative, within 48 hours.
This protection runs both ways: we ask that public reviews accurately reflect the work performed and not include factually false statements (claims of work we did not perform, prices we did not charge, or events that did not happen). Defamatory reviews — knowing or reckless false statements of fact that cause harm — may be addressed through the platform’s reporting process or, if necessary, through legal action.
16. Severability
If any provision of these Terms is found unenforceable by a court of competent jurisdiction, the remainder of the Terms continues in full effect. The unenforceable provision is interpreted to give effect to its original intent to the extent permitted by law.
17. Entire Agreement
These Terms, together with the signed work authorization, written estimate, and any specifically referenced documents (Privacy Policy, scope of work attachments), constitute the entire agreement between 4Sure Mold Removal and the customer. No verbal promises, marketing claims, or website statements modify these Terms unless captured in a signed written amendment.
18. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date at the top of the page reflects the most recent change. Material changes affecting active customers (changes to warranty terms, payment terms, or dispute resolution) will be communicated directly by email or phone before the change takes effect. Changes do not retroactively apply to projects already completed under earlier Terms.
Frequently Asked Questions About These Terms
- Do I have to sign a contract before 4Sure starts emergency mitigation?
- For full project authorization, yes — but for emergency mitigation that needs to start immediately to prevent additional damage, we accept verbal authorization by phone or in person, with a follow-up written authorization within 24 hours covering the work already performed and any additional work proposed. The standard for emergency authorization is “what a reasonable property owner would authorize to prevent further loss,” and we document what was discussed and authorized at the time of the call.
- What does “Assignment of Benefits” mean and is it safe to sign?
- An Assignment of Benefits (AOB) lets us bill your insurance carrier directly for covered work, so you don’t pay out of pocket and chase reimbursement. The customer remains the policyholder and retains the right to dispute the carrier’s decisions. Some states have restricted AOBs because of contractor abuse (mostly in Florida hurricane work); Utah has not restricted AOBs and they are commonly used by reputable restoration contractors. Our AOB does not give us authority to make claim decisions on your behalf, sue your carrier, or settle the claim without your consent — it only authorizes direct payment for the work we performed.
- If I’m unhappy with the work, do I have to go to arbitration before I can sue?
- Section 14 lays out a four-step process — direct conversation, written complaint, mediation, then arbitration or court. You can choose either binding arbitration through the American Arbitration Association or litigation in Utah County court at the final step; you are not forced into arbitration. The dispute resolution clause does not waive your right to file complaints with the Utah Division of Professional Licensing (which oversees Contractor License #961339-4102), the Utah Division of Consumer Protection, the IICRC (which oversees Firm Certification #923321-2371), or your insurance carrier — those regulatory channels remain available regardless.
- Why does 4Sure name specific Utah Code sections (like § 38-1a-301) in the payment terms?
- Because Utah law gives licensed contractors specific procedural rights and obligations around unpaid invoices. The lien process under Utah Code § 38-1a-301 et seq. requires preliminary notice, timing rules, and formal recording — we comply with all of them and we cite the statute so customers can verify our process against the actual law. Most disputes never get near the lien stage; we cite the law in the Terms so the rules are transparent if a dispute escalates.
- What’s the difference between the warranty and what insurance covers?
- The warranty covers our workmanship — if our drying didn’t actually dry, our remediation didn’t actually clear, or our reconstruction has a workmanship defect, we return at no charge to fix it within the warranty window. Insurance covers the original loss event — the burst pipe, the fire, the sewer backup — and any new event covered by your policy. Our warranty does not extend to a new water event in the same area; that’s a new claim with your insurance. If a homeowner is unsure whether an issue falls under our warranty or under a new claim, we inspect first and tell you which it is — typically within one site visit.
Contact 4Sure Mold Removal
For questions about these Terms, project authorization, billing, or warranty claims, contact our Spanish Fork office. Emergency restoration calls are answered 24/7.
- Emergency Line (24/7): (385) 247-9387
- Address: 1330 S 1400 E, Spanish Fork, UT 84660
- Email: info@4suremoldremoval.xyz
- Owner: Sean Jacques
- Utah Contractor License: #961339-4102
- IICRC Firm Certification: #923321-2371
Office Hours
- Emergency Service: 24 hours a day, 7 days a week
- Office Staff: Monday – Friday, 8:00 AM – 5:00 PM
- Closed: Weekends and State/Federal Holidays (emergency line always active)