Meet the 4Sure Mold Removal Team — The People Behind Every Spanish Fork Restoration Job

When water comes through a ceiling in Spanish Oaks at 2 a.m., or a sewer line backs into a Salem basement on a Sunday, the same names show up at the door. We don’t dispatch a different crew every visit and we don’t subcontract the dry-out to whoever has a truck nearby. The team below is who you’ll meet — same project lead from first call to final clearance, same technician running the moisture meter on day one and day six.

Each member of the crew works under Utah Contractor License #961339-4102 and IICRC Firm Certification #923321-2371, with technician-level certifications maintained per IICRC continuing education requirements.

Sean Jacques

Founder & Owner

Sean founded 4Sure Mold Removal to fix a problem he kept seeing in Utah County: homeowners getting stuck between insurance adjusters and restoration contractors who didn’t document their work to S500 standards. Sean is reachable through the office for project escalations, complex insurance disputes, and any complaint that doesn’t get resolved at the crew-lead level. He operates the company from the Spanish Fork shop at 1330 S 1400 E and remains directly involved in day-to-day operations across all five service cities — Spanish Fork, Springville, Salem, Payson, and Mapleton.

Direct line: (385) 247-9387

Marcus Holloway

Senior Water Damage Restoration Technician · 14 years experience

Marcus runs point on every large-loss project that comes through the shop — burst supply lines flooding a finished basement, commercial sprinkler discharges, multi-room hardwood plank saturation, and the after-hours emergencies where extraction speed determines whether a Class 2 loss escalates to Class 3. Across 14 years in the field, he’s developed a reputation for two things: getting truck-mounted extractors on-property fast, and not leaving a job until moisture content readings hit the dry-standard target on every substrate, not just the ones that look obvious.

On a typical Spanish Fork project, Marcus runs the initial walk-through with a FLIR E8-XT thermal camera, draws the moisture map, and decides on the drying setup — air mover placement, LGR dehumidifier sizing, whether the project needs Injectidry positive-pressure manifolds for hidden cavities. He handles the residential calls in Spanish Oaks, Palmyra, and Maple Mountain Estates as readily as the commercial work in Springville and Mapleton.

Elena Ramirez

Mold Remediation & Drying Specialist · 9 years experience

Elena leads our mold remediation work and is the technician most likely to find what no one else noticed — a saturated rim joist behind a finished crawlspace wall, a slow shower-pan leak that’s been migrating through subfloor plywood for two seasons, a bathroom exhaust fan venting into an attic instead of through the roof. Her background blends moisture detection (thermal imaging, penetrating and pinless meters, capacitance scanning) with the deeper drying science: psychrometric chart interpretation, grain depression targeting, and the math behind sizing a dehumidifier to a real-world cavity rather than a manufacturer’s spec sheet.

Elena runs containment under ANSI/IICRC S520 protocols — 6-mil polyethylene barriers, negative-pressure differential held at -5 to -10 Pascals, HEPA-filtered scrubbers (Predator 750 class, 99.97% capture at 0.3 microns), and post-remediation verification air sampling through a third-party lab. When a Spanish Oaks bathroom comes back positive for Stachybotrys behind drywall, Elena is the one who builds the chamber.

Tyler Bennett

Restoration Project Manager · 11 years experience

Tyler is the bridge between the work in the field and the paperwork on the adjuster’s desk. After Marcus or Elena sets the chamber, Tyler takes over the project file: he assembles the daily psychrometric logs, the moisture maps, the thermal-image timestamps, the Drying Goal Met certification, and turns the package into an Xactimate-formatted estimate that adjusters from Allstate, State Farm, Farmers, USAA, Cincinnati Insurance, Liberty Mutual, and Nationwide accept on first submission.

Across 11 years of project management, Tyler has handled multi-property storm losses (a Mapleton hailstorm hitting six homes on the same street), apartment-stack water losses where four units flood from a single failed kitchen line, and the more complicated single-family rebuilds where dry-out pivots into reconstruction with cabinet refinishing, drywall replacement, and finish carpentry. If your project involves more than one trade after the dry-out, Tyler is the person you’re working with.

Darnell Whitaker

Emergency Response Technician · 6 years experience

Darnell runs after-hours and overnight emergency calls — the 11 p.m. basement flood, the holiday weekend sewer backup, the Sunday morning ice-dam intrusion. The calm voice on the phone when a Spanish Fork homeowner first realizes their finished basement has eight inches of standing water is usually his. Within 60 minutes of dispatch, his truck is on-property with extraction equipment, dehumidifiers, air movers, and the initial PPE for whatever category of water he finds.

His specialty is the first 90 minutes of a loss: stopping further damage, pulling standing water before it migrates into porous materials, identifying whether the loss is Category 1 (clean), Category 2 (grey), or Category 3 (black), and walking the homeowner through what they can touch and what they can’t. After Darnell stabilizes the property, the project usually transitions to Marcus or Elena for the structural drying phase — but Darnell stays on the file until clearance.

Sophia Nguyen

Contents Cleaning & Restoration Specialist · 8 years experience

The structure isn’t the only thing that gets wet. After a basement flood or kitchen fire, what often matters most to homeowners is the box of family photos, the upholstered chair their grandmother left them, the laptop with three years of work on it, the rug that was their wedding gift. Sophia handles the contents side of every project — pack-out, off-site cleaning at our climate-controlled Spanish Fork facility, electronics decontamination, document drying, soft-goods restoration, and the pack-back at project completion.

Across 8 years of contents work, she’s developed the judgment that’s hardest to teach: knowing what’s salvageable versus what to flag for the insurance claim as a total loss, and knowing when a homeowner needs an honest conversation about an item that can’t be saved. On a Category 3 sewage loss, Sophia is the one who decides which contents come out for cleaning and which get documented for replacement under the claim.

How the Crew Actually Works on Your Project

For most Utah County water losses, the project flow looks like this:

• Hour 0 — emergency call: Darnell or whoever is on the on-call rotation responds. 60-minute target dispatch-to-arrival.
• Hour 1–4 — stabilization: standing water extracted, contents pulled if needed, initial moisture map drawn, drying chamber set.
• Day 1–4 — structural drying: Marcus or Elena runs daily moisture readings, psychrometric logging, equipment adjustments. Daily logs emailed to the homeowner each evening.
• Day 4–6 — verification & PRV: Drying Goal Met certification, post-remediation verification air sampling for mold projects, third-party clearance lab.
• Day 6+ — paperwork & reconstruction: Tyler closes the project file, assembles the Xactimate package for the adjuster, and coordinates reconstruction (drywall, paint, cabinet refinishing, flooring) under Utah Contractor License #961339-4102.
• Throughout — contents: Sophia manages pack-out, off-site cleaning, and pack-back as the structural work progresses.

One project file. One crew. One signed certification at the end.

Frequently Asked Questions

Will the same technicians who respond to the emergency call also handle the dry-out and the rebuild?

Yes — that’s the operating premise of the company. Darnell typically responds to the after-hours emergency, Marcus or Elena handles the structural drying phase, Sophia manages contents, and Tyler closes the project file and coordinates reconstruction. The crew rotates through the project but the file stays continuous, which means you’re not re-explaining the timeline to a new technician on day three of a Spanish Oaks dry-out. For multi-week projects involving reconstruction after the dry-out, Tyler is the single point of contact.

What IICRC technician certifications does the team carry beyond the firm-level IICRC #923321-2371?

Technician-level IICRC certifications maintained on the crew include WRT (Water Damage Restoration Technician), ASD (Applied Structural Drying), AMRT (Applied Microbial Remediation Technician), and FSRT (Fire and Smoke Restoration Technician). These are renewed per IICRC continuing education requirements. The firm certification (#923321-2371) is the company-level credential; the technician certifications are individual and travel with each crew member to every job.

How does experience level differ across the team, and does it matter who shows up to my project?

The team’s combined experience is 48 years across five technicians, ranging from 6 years (Darnell, emergency response) to 14 years (Marcus, senior water damage). For routine Class 2 residential losses in Spanish Fork, Springville, Salem, Payson, or Mapleton, any technician on the rotation is qualified to lead the project. For complex losses — Category 3 sewage, large-loss commercial, multi-room mold remediation under S520 containment, fire and smoke restoration — Marcus, Elena, or Tyler leads, with the rest of the crew supporting. Sean Jacques personally reviews any project file flagged for insurance dispute or scope complexity.

Are the technicians employees of 4Sure or subcontractors?

All five technicians are W-2 employees of 4Sure Mold Removal — not 1099 subcontractors, not day-labor temporary crews, not subbed-out drying or remediation work. This matters for two reasons: continuity of a single project file from emergency response through final clearance, and accountability under Utah Contractor License #961339-4102. The crew is covered under our general liability and workers’ compensation insurance, with certificates of insurance available on request for property managers, HOAs, and commercial clients.

Can I request a specific technician for my Spanish Fork project?

Yes, within the bounds of who’s available for emergency response timing. If you’ve worked with Marcus or Tyler on a previous project and want continuity, call the office at (385) 247-9387 and request them by name when scheduling. For after-hours emergencies, the on-call rotation determines who responds first — but the project lead transitions to your requested technician within 24 hours of the initial response, assuming the crew member isn’t already committed to another active project.

Contact 4Sure Mold Removal — Spanish Fork Emergency Response

Operating from 1330 S 1400 E in Spanish Fork, our team responds 24/7 across Utah County and typically arrives on-site within 60 minutes of dispatch in Spanish Fork, Springville, Salem, Payson, and Mapleton. To schedule a non-emergency consultation, request a specific technician, or escalate an existing project, call the main line.

• Emergency Line (24/7): (385) 247-9387
• Address: 1330 S 1400 E, Spanish Fork, UT 84660
• Email: info@4suremoldremoval.xyz
• Owner: Sean Jacques
• Utah Contractor License: #961339-4102
• IICRC Firm Certification: #923321-2371

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Office Hours

• Emergency Service: 24 hours a day, 7 days a week
• Office Staff: Monday – Friday, 8:00 AM – 5:00 PM
• Closed: Weekends and State/Federal Holidays (emergency line always active)