Contact 4Sure Mold Removal — Spanish Fork, UT

If water is actively coming through a ceiling, sewage is in your basement, or smoke is still settling after a fire, stop reading and call (385) 247-9387. The line is answered 24/7 by a real technician — not a national call center, not a voicemail tree. Average dispatch-to-arrival inside Spanish Fork, Springville, Salem, Payson, and Mapleton is under 60 minutes. Everything else on this page can wait.

How to Reach Us

Emergency Line — Answered 24/7

(385) 247-9387

This is the right number for any active water, sewage, fire, or storm event — middle of the night, holiday weekend, Sunday morning, doesn’t matter. The on-call technician answers, takes your address, asks two or three triage questions (what kind of water, how much, how long has it been there, can you safely shut off the source), and dispatches a truck. Expect to be on the phone less than 4 minutes.

Office Phone — Same Number, Same Line

For non-emergency calls — scheduling a mold inspection, asking about an ongoing project, requesting a certificate of insurance, following up on insurance paperwork, or asking the kind of question that doesn’t have an obvious answer — the same (385) 247-9387 number reaches our office Monday through Friday, 8:00 AM to 5:00 PM Mountain Time. Outside office hours non-emergency calls roll to voicemail and are returned the next business day.

Email

info@4suremoldremoval.xyz

Email is best for things that benefit from a written record: insurance documentation requests, certificate of insurance requests for property managers and HOAs, written estimates for non-emergency projects, photos of a problem you’d like us to look at before deciding whether to call, and warranty claims on past projects. Email is monitored during office hours and we respond within one business day. Email is not the right channel for active emergencies — call instead.

Subject line tips: include “Emergency” only if it actually is one (we triage by subject); use “COI Request” for certificates of insurance; use “Warranty” for warranty claims with the original project address in the body; use “Project Records Request” for insurance audit, refinance, or future-buyer documentation requests.

In Person

Our shop and offices are at 1330 S 1400 E, Spanish Fork, UT 84660. The shop is where extraction trucks, dehumidifiers, air movers, HEPA scrubbers, and reconstruction materials are staged. Walk-ins are welcome during office hours but most projects don’t require an in-person visit before work begins — we can usually scope and estimate by phone, email, and an on-site walk-through at the customer’s property.

For property managers, HOAs, commercial clients, and insurance adjusters who want to meet in person to discuss bulk service agreements or large-loss protocols, call ahead to schedule.

Service Area

Primary 24/7 emergency response with under-60-minute dispatch-to-arrival:

• Spanish Fork — including Spanish Oaks, Palmyra, Maple Mountain Estates, Centennial, Canyon Creek, Canyon Hills, Juniper Ridge, North Park, East Bench, South Bench, Reservoir, Stone Creek, Sierra, Arrowhead, Annie’s Acres, Del Monte, Canyon View, Kirkham Crossing, River Bottoms, downtown
• Springville — including the Hobble Creek corridor, east-bench neighborhoods, and the older grid west of Main Street
• Salem — including the older grid around 100 East and newer subdivisions on the south side
• Payson — including residential, commercial, and apartment complexes along the south Utah County corridor
• Mapleton — including foothill homes prone to ice-dam intrusion and crawlspace moisture issues

Limited service to nearby Utah County addresses (Provo, Lehi, Genola, Elk Ridge, Woodland Hills) is available case-by-case for mold remediation, structural drying, and project completion work; emergency response timing in those areas is typically 75–90 minutes rather than under 60.

What to Have Ready When You Call

For an emergency call, the technician on the other end of the line is going to ask a short list of questions to dispatch the right truck and equipment. Having these ready makes the call faster:

• The address where the problem is — including a unit number for apartments and condos
• What you’re seeing — water on the floor, a stain on the ceiling, mold behind drywall, sewage smell, smoke damage
• How much — square footage, depth of standing water, number of rooms affected (rough estimate is fine)
• How long — when did you first notice it, when did it start, has it been going on for hours, days, or longer
• What you’ve already done — shut off the water, moved contents, started fans, called insurance
• Whether you can safely access the area — standing water near outlets, suspected sewage, structural concerns, smoke or active fire still present
• Insurance information if you have it — carrier name, claim number if already filed (not required for the call but speeds up the project file)

If you don’t know the answer to one of these, say so. We’d rather have an incomplete call and an immediate dispatch than a perfect call 20 minutes later.

What Happens After You Call

1. Dispatch (minutes 0–5): The on-call technician confirms your address, dispatches the closest truck, and stays on the line if needed to walk you through immediate steps (shutting off water, cutting power, moving contents).
2. Arrival (typically under 60 minutes): Truck arrives with extraction equipment, dehumidifiers, air movers, HEPA scrubbers, thermal imaging, and the initial PPE for whatever category of water is involved.
3. Walk-through and moisture map (first 30 minutes on-site): Technician identifies the source, scopes the affected area with a FLIR thermal camera and a Protimeter moisture meter, and walks you through what they’re seeing.
4. Stabilization (next 1–4 hours): Standing water extracted, contents moved or pulled, drying chamber set, baseline psychrometric readings logged, daily moisture goals printed.
5. Daily monitoring (days 1–6 typical): Technician returns daily to log moisture readings, adjust equipment, and email progress reports. You receive a daily psychrometric chart.
6. Verification and project closeout: Drying Goal Met certification signed, post-remediation verification completed where applicable, full project documentation packet emailed to your insurance adjuster and to you, reconstruction phase scheduled if needed.

Insurance Adjusters and Property Managers

For insurance adjusters submitting bulk loss claims, requesting Xactimate documentation, or coordinating site inspections on existing 4Sure projects, call (385) 247-9387 and ask for the project manager (Tyler Bennett handles most insurance coordination) or email info@4suremoldremoval.xyz with the claim number in the subject line.

For property managers and HOA boards setting up preferred-vendor agreements, requesting certificates of insurance for tenant building access, or scheduling preventive crawlspace and rim-joist inspections across a multi-property portfolio, contact the office directly to schedule a meeting with Sean Jacques.

Free Phone Consultations

Not sure whether your situation needs a restoration company at all? Call anyway. The phone consultation is free, takes 5–10 minutes, and ends one of three ways:

• “You don’t need us — here’s what to do yourself.” If the situation is small enough that DIY makes sense (visible mold under 10 sq ft on a non-porous surface with no ongoing moisture, a contained spill that didn’t soak into porous materials, surface-level mildew that wipes off), we’ll tell you that and walk you through the right approach.
• “You need a different specialist first.” Source-of-loss problems (a leaking pipe, a failed appliance, a roof issue) usually need a plumber, appliance technician, or roofer before restoration can begin. We’ll point you toward the right trade.
• “Yes, this is a restoration call — here’s what we’d do.” We schedule a site visit (free for residential customers in Spanish Fork, Springville, Salem, Payson, and Mapleton) and provide a written estimate.

What We Don’t Do by Phone

To be clear about a few things that get asked sometimes:

• We don’t quote firm prices over the phone for unseen damage. Restoration estimates require an in-person scope — what looks like a $500 problem to the homeowner is often a $2,500 problem behind the drywall, and quoting blind would mislead you.
• We don’t dispatch trucks to addresses outside our service area without first confirming we can actually be there in a reasonable time.
• We don’t accept verbal authorization to file an insurance claim on your behalf. You file the claim with your carrier; we work with your adjuster after the claim is open.
• We don’t take payment over the phone for a project that hasn’t started. Deposits and progress payments are tied to signed work authorizations, not to phone calls.

Frequently Asked Contact Questions

If I call at 2 AM, am I waking up Sean Jacques personally or talking to a call center?

You’re talking to a real 4Sure technician on the on-call rotation, dispatched from our Spanish Fork shop at 1330 S 1400 E. We do not route after-hours calls to a national answering service or third-party dispatch center — those services typically take 15–25 minutes to reach an actual restoration technician, which in a flooding basement is unacceptable. The technician answering at 2 AM has truck access, equipment, and authority to dispatch immediately. Sean Jacques personally takes calls flagged for owner escalation but is not the first answer on every after-hours call.

What’s the fastest way to get someone on-site in Maple Mountain Estates or Spanish Oaks at midnight?

Call (385) 247-9387 directly. Don’t email, don’t fill out the website contact form, don’t message us on Facebook or LinkedIn — those channels are not monitored at midnight. The phone line goes to a real technician within 30 seconds of dialing. From our shop at 1330 S 1400 E, the drive to Maple Mountain Estates or Spanish Oaks is typically 8–15 minutes depending on weather and time of day, and dispatch happens during the call itself.

I emailed for an estimate three days ago and haven’t heard back. What happened?

Either the email landed in spam, the email arrived with no attached photos and we’re waiting on a return reply, or the request fell through the office routing. The fastest fix is to call (385) 247-9387 and reference the date you sent the email — our office staff can pull it from the inbox, confirm receipt, and route to the right project manager during the same call. We respond to legitimate email inquiries within one business day; if you’ve waited longer than that, something went wrong on our end and a phone call resolves it fastest.

Can I text the office number, or is it phone-only?

The (385) 247-9387 number receives SMS, and we read incoming texts during office hours — but text is not the right channel for an active emergency. SMS routing on the office line goes to office staff first, not to the on-call technician, and there’s no guarantee the text gets read in the first 5 minutes after it’s sent. For emergencies, call. For non-urgent questions or photo attachments, text is fine and we typically respond within an hour during office hours.

How do I request a certificate of insurance for an HOA, property management company, or commercial landlord?

Email info@4suremoldremoval.xyz with “COI Request” in the subject line, the requesting entity’s name, the address being insured, the certificate holder’s mailing address, and any specific coverage requirements (additional insured language, waiver of subrogation, specific dollar limits). We turn around standard COI requests within one business day; complex commercial requests with specific endorsement language may take 2–3 business days while we coordinate with our insurance broker. There is no charge for COI requests.

Contact Information at a Glance

• Emergency Line (24/7): (385) 247-9387
• Email: info@4suremoldremoval.xyz
• Address: 1330 S 1400 E, Spanish Fork, UT 84660
• Map: View on Google Maps
• Owner: Sean Jacques
• Utah Contractor License: #961339-4102
• IICRC Firm Certification: #923321-2371

Office Hours

• Emergency Service: 24 hours a day, 7 days a week
• Office Staff: Monday – Friday, 8:00 AM – 5:00 PM
• Closed: Weekends and State/Federal Holidays (emergency line always active)

Find 4Sure on Social

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• YouTube
• Pinterest
• Reddit
• TikTok

Note: social channels are not monitored for emergencies. For an active water, sewage, fire, or storm event, call (385) 247-9387.